Refund policy

Return and Refund Policy

We accept return requests within 14 days after the last item in your order is delivered.

To be eligible for a return, the item must be unopened, unused, and in its original packaging. For health, wellness, and food-related products, opened or used products cannot be returned for hygiene and safety reasons.

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible and provide photos of the product and packaging. We will review the issue and provide an appropriate replacement or refund.

For returns due to a change of mind, customers are responsible for return shipping costs. Original international shipping charges are non-refundable.

Please contact us before returning any item. Returns sent without prior approval may not be accepted.

Approved refunds will be issued to the original payment method after the returned item has been received and inspected.

Please note that customs duties, import taxes, and other charges imposed by the destination country are generally not refundable by 9988life.

For return or refund inquiries, please contact us through the contact information provided on our store.